The fine print that governs our trainings and services, including how cancellation and rescheduling work.
Any questions? Just ask!
Defines the General Terms & Conditions, Service Provider, Customer, Services, Training, Participant, Open Training, In-house Training, Specific Terms & Conditions, Contract, Employees, Consultant, Affiliated Company, Force Majeure and the Parties.
The Service Provider is iLean NV and iLean Agile NV, Veldkant 33, bus A, 2550 Kontich, registered in Antwerp under numbers 0551.885.755 and 0761.802.762. These terms apply together with any Specific Terms & Conditions or website order confirmation.
Open Training enrolment is completed through the website. Published dates show the venue, language, trainer and VAT-exclusive price. The emailed order confirmation forms the Contract and reserves the seat.
Payment is by invoice within thirty calendar days unless agreed otherwise. Registrations are personal and may be transferred only with iLean’s agreement. Participant details are collected for delivery and certification. If an Open Training is full or cancelled by iLean, an alternative date or full refund is offered.
Cancellation is free up to five weeks before the Training. Between five and two weeks, 50% is payable; less than two weeks before the start, the full amount is payable. For cancellations within five weeks, preparation and venue costs already incurred are also payable.
Rescheduling is free up to five weeks before the Training. Between five and two weeks, an additional 25% applies; less than two weeks before the start, an additional 50% applies, plus venue costs already incurred. The new date must fall within six months and only one rescheduling is allowed.
Requests must be emailed to info@ilean.be. Refunds are paid within thirty calendar days. iLean may cancel or reschedule for low enrolment or Force Majeure and will offer an alternative date or full refund. Belgian consumer withdrawal rights apply where legally available; they do not apply to Trainings on a specified date or period.
The Contract duration is stated in the Specific Terms & Conditions; an Open Training contract runs until delivery and payment. Extensions must be requested in writing no later than four weeks before expiry.
iLean may suspend or rescind immediately for serious or repeated breach, insolvency, fraud, liquidation, enforcement measures, refusal to confirm time records, or incorrect or withheld information. Either Party may terminate for an unremedied material failure after thirty calendar days’ written notice. Services already performed remain payable.
After all invoices are paid, the Customer receives a limited, non-exclusive and non-transferable right to use Service results as prescribed. Copyright in Trainings and materials remains with iLean. Reproduction, modification or third-party distribution requires permission unless a stated licence provides otherwise. Confidentiality, copyright, trademark and other rights notices may not be removed or altered.
Both Parties and their Employees must protect confidential commercial, financial, technical and other information and use it only for the Contract. The obligation generally continues for three years.
It does not cover information lawfully received without restriction, already known, independently developed, made public without fault, or required to be disclosed by an authority. iLean may list the Customer, briefly describe the assignment and use the Customer’s name and trademark for publicity and PR.
iLean performs the Services to the best of its ability using suitable spaces and taking reasonable account of Customer instructions. Standard Trainings are not guaranteed to meet every specific need, and prerequisites may apply.
The Customer must cooperate promptly, provide accurate and complete information, maintain safe facilities and reliable infrastructure, and remains responsible for its projects, instructions, backups and working materials. iLean chooses and may replace Consultants; if a Consultant materially fails requirements, the Customer may request replacement under the conditions in clause 7.14.
Open Training prices are those published at ordering, excluding VAT. Other Services may be Fixed Price or Time & Material, excluding VAT and, unless agreed otherwise, travel time and expenses. Fixed Price and third-party products require a 20% advance; longer Time & Material engagements are invoiced monthly.
Fees may be indexed annually on 1 January using the Agoria wage-cost formula. Overtime, night, weekend and public-holiday increases apply as stated in clause 8.8. Invoices are due within thirty calendar days and must be disputed within eight business days. Late payment can trigger statutory interest plus 3%, 15% compensation, collection costs, acceleration of claims and suspension of Services.
iLean performs independently. No employment or hierarchical relationship is created between the Customer and iLean or any Consultant. Customer instructions must remain limited to agreed operational, technical, safety, scheduling and access matters and may not amount to employer authority. The Customer must comply with Belgian legislation governing temporary labour and posting and indemnify iLean for non-compliance.
iLean’s obligations are best-effort obligations. To the extent permitted by law, liability for demonstrated attributable failure is limited to direct damages and to the compensation paid for the specific Services, subject to the detailed limits in clause 10.2. Events must be reported in writing within fifteen calendar days.
Indirect, incidental and consequential losses are excluded, including lost profit, business interruption, lost information and third-party claims. The limits do not apply to intentional or fraudulent error by iLean and continue to benefit iLean’s Employees and Affiliated Companies.
Each Party must comply with applicable data protection law. Where the Customer gives iLean access to personal data necessary for performance, the Customer remains controller and iLean acts as processor; the Customer warrants it has all required approvals. Website registration and invoicing data processed by iLean as controller are covered by the Privacy Policy.
Neither Party must perform an obligation prevented by Force Majeure. If Force Majeure continues for more than sixty calendar days, either Party may rescind in writing. Services already rendered are settled proportionally, with no further compensation owed.
From the start of the Services until twelve months after their end, the Customer must not directly or indirectly approach iLean Employees for engagement unless agreed otherwise in writing. If an Employee is engaged, the Customer owes 120 times the day rate. The Customer must impose the same obligations on relevant third parties.
Belgian law governs the Contract and the Vienna Sales Convention is excluded. Unresolved disputes fall exclusively within the Courts of Antwerp, division Antwerp. Customer claims expire six months after the relevant events became or should have become known.
Transfers require written consent, except iLean may transfer to an Affiliated Company. iLean may use subcontractors. Invalid provisions do not affect the remainder; remedies are cumulative; Specific Terms prevail over conflicting General Terms. The Contract and order confirmation form the entire agreement, notices must be in writing, and provisions intended to survive termination remain effective.
If anything here is unclear, email info@ilean.be or call +32 3 443 12 03. We would rather explain something twice than have you agree to terms you have not understood.
The sections above are a plain-language summary, written to be readable. The complete General Terms & Conditions, with every numbered clause, are the version that applies to your contract with us. Ask us for a copy at info@ilean.be and we will send it by email. A copy is also attached to every order confirmation.
